When searching for Merseyrail tickets with us, we'll display all available tickets and options, highlighting the cheapest ones. Last Trains on Christmas Eve and New Year's Eve. Merseyrail Network Map Trainline won't issue a refund because he used the ticket to come back, which he was able to use in the e-format. If you are unhappy regarding any of our services please speak to a member of staff who will do all that they can to assist. You can also check the access and facilities for each station here. Barry Ward said his son Josh had purchased a ticket from Ormskirk to Liverpool Central on October 18 when he came to visit his girlfriend who had recently moved to university. Welcome to the Itinerary Planner. Use this tool to build your own journey or choose from an exciting range of specially selected tours. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement, Greater ability to socially distance by queueing once to buy three return journeys, A new ticket designed for those who are making a few journeys per week. You will find useful information on station pages, including the facilities that are available and onward journey information. please contact our Customer Relations team here. Merseyrail are a Merseyside based train service with services running frequently to 68 stations across the region. It looks like there are over a thousand stations with no ticket machine. "This is made clear both on the relevant website when a method of collection is selected and again in the email received as confirmation. Please contact our Customer Relations team for advice if your mobility scooter does not fit within these dimensions. Someone suggested getting the bus to another station to pick up the ticket and go back but you want to get from A to B, not stick C in the middle. Catering: Vending Machine "It is not possible to travel using an email confirmation or booking reference number. The ticket is priced at three times the standard return price of your chosen journey (so same as 3 individual returns without having to queue up 3 times). Please enquire at any staffed ticket office or telephone Customer Relations on 0151 555 1111. Some advance tickets have restrictions on exchanges and these will be explained to you when you buy them. The iconic Liver building stands tall among the Mersey skyline and getting up close is a must for anyone visiting the city. The station's design reflects that it is the closest station to Aintree Racecourse, where the annual Grand National horse race takes place. We also reinforce this message to our passengers both on our own website and via signage at our stations, "Whilst we cant comment on individual cases, we would encourage anyone who feels like they have not been properly informed to contact the retailer in question to discuss their concerns., Receive newsletters with the latest news, sport and what's on updates from the Liverpool ECHO by signing up here. Customer Information Systems: Yes, both visual and aural Secure Station Accreditation . Please click here for contact details and more information. Outside of our office hours please contact us on 0151 702 2704. Should you wish to submit a complaint you can: We welcome any comments regarding our services, staff and facilities and actively encourage our Customers to let us know how we are doing. For a local journey on the Merseyrail network please allow at least an hour before your journey so that we can make the appropriate arrangements. Or by navigating to the user icon in the top right. Longitude -3.010914905. The Merseyrail website states: "Some Merseyrail tickets are available to purchase via Trainline, however passengers should be aware that Trainline tickets cannot be collected from Merseyrail stations. "There are also Ticket Vending Machines at 19 Merseyrail stations. Where can I get ticket information and where can I buy a ticket? Ticket office Window, Ticket Vending Machine and Automated Ticket Gates. Unsure about where to start your adventure? //-->, © 2022 Button IT Net Ticket Office Hours Saturday - 05:29 to 00:12. "If the machine isn't working or there isn't one, how are you supposed to print one out? Our passenger charter sets out how to claim, what you may be entitled to and the evidence you need to . The station is situated on the Chester and Ellesmere Port branches of the Wirral Line, part of the Merseyrail network. Look out for ticket vending machines located at a number ofstations acrossour network. Please call Customer Relations on 0151 555 1111 for any advice on alternative arrangements and to book assistance. You can make a claim under the terms of the Merseyrail Passengers Charter when your ticket expires. All trains can accommodate up to two bikes and space is allocated on a first come, first served basis - we can't reserve space for bicycles. Outside of our office hours please contact us on 0151 702 2704. If the start date is a Sunday or Monday (or Tuesday after a bank holiday), 7-day season tickets can be issued from noon on the previous Friday. Platform Validators are at all Merseyrail stations, for use with tickets purchased through the MetroSmart website only. What are they? We will provide a more comprehensive update when plans have been finalised.". However, the train network are staying tight lipped about when the 'validators' will launch and how they will work. Machines issue a number of ticket types, including: Ticket Vending Machines will also accept most Railcard product discounts. Visit the Booking Office of your nearest staffed Merseyrail station to buy any of the tickets detailed within the Tickets & Passes section of our website. However, the software on said machines is for local destinations only, . Staff are available to help you 15 minutes before start of service and 15 minutes from the end of service. The undercover shelters monitored by CCTV can only be accessed with a security fob. Let us know in the comments below. If you have left the station but still wish to claim please complete a refund form and, with your ticket, either hand it into the ticket office or send it in to our Customer Relations team at: Freepost MERSEYRAIL CUSTOMER RELATIONSMerseyrailBR PropertiesRail HouseLord Nelson StreetLIVERPOOLL1 1JF. Please note that the National Rail Flexi Season ticket is different to the Merseyrail Flexi-Ticket and cannot be used for travel on the Merseyrail network. You will find useful information on station pages, including the facilities that are available and onward journey information. "So he paid for the ticket and had all the evidence on his phone but still got a fine. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only. Mobile Tickets will get sent directly to your Trainline app and etickets can be opened on your phone as a PDF. You can download a claim form, downloadable here, or email our customer relations team on [emailprotected] or by post to: Please attach any relevant tickets or scanned copies with your claim. Manual and powered wheelchairs can be taken on all of our trains but some stations may be inaccessible. You can also check the access and facilities for each station here. Can I book assistance if I have additional needs? Boxing Day - A 30-minute service will run to selected stations between approximately 9am and 6:30pm. ", Jack Farron added: "It a bit harsh. . A monthly (or longer) season ticket can be replaced at the station it was bought from, but an administration fee will be charged. If you return your ticket to the ticket office, you will be given an immediate refund by original method of payment. Find out more about Railcards or renewing a Railcard. Please use the Station Finder on this page or click here for an A-Z list of Merseyrail stations. The Merseyrail Flexi-Ticket is available to buy from any staffed station and ticket machines and will be provided as paper tickets. Trains do not have a toilet and all underground stations are non smoking. At Trainline, we'll show you where Merseyrail can take you and how to book the best value fares for your journey. A. Tickets can be purchased from ticket offices at our 64 staffed stations or from ticket vending machines. For more information Click here . My train has been delayed and I cant travel, can I get a refund? Both Merseyrail lines supply trains to each of Liverpools four main train stations Lime Street, Central, James Street and Moorfields, giving passengers plenty of options to get in and out of Liverpool. You can also download a compensation form here. New Year's Day - A 30-minute Sunday service will run. Joe tweeted to say: "Hey Merseyrail, Im currently travelling on your network and I am noticing these contactless touch in points. Win a Family Ticket to Southport Pleasureland! Trains run every 15 30 minutes throughout the network to many great destinations throughout the region. A self-serve ticket machine is also provided in the booking hall. Merseyrail takes you further. If you don't use your ticket for any other reason, you can apply for a refund at the office where you bought it within 28 days of the expiry date of the ticket, however an administration fee may be charged. Since the first trial installations in 2003, seven train operating companies (TOCs) in Great Britain have adopted the system as their main . You will find a list of facilities and station information on each page. Station concourse. "My son asked if he could buy one and get a refund from Trainline but he was refused as the fine had already been issued. You can get up to a 1/3 off the price of Off-Peak train tickets when using a Railcard. Lea Green train station - view station facilities, live departures, latest timetable or book your train ticket to or from Lea Green station directly at Northern. Either way it needs sorting. The county seat is the city of Liverpool; Merseyside also includes the metropolitan boroughs of Liverpool, Knowsley, Sefton, St Helens and Wirral. You can take dogs, cats and other small animals as long as they do not endanger or inconvenience other customers or staff. Where can I obtain a copy of the Merseyrail Passengers Charter? Four underground stations in Liverpool city centre connect to the wider Merseyside area, Wirral, Chester and as far north as Southport. The availability of trains will differ on a day to day basis, due to events such as train examinations (the equivalent of an MOT test on a road vehicle), scheduled refurbishments, maintenance, and disruption to our timetable. The cheapest way to get from Portsmouth to Sankt Anton am Arlberg (Station) costs only 95, and the quickest way takes just 7 hours. They all seem to display 'coming soon'. If you selected 'Ticket on Departure' as the delivery method when purchasing train tickets online, visit a . Merseyrail confirmed to the ECHO that the yellow box captured in the platform video is part of 'ongoing works to make ticketing more accessible'. if (fyear < 2000) Green Lane railway station serves the Tranmere area of Birkenhead, Merseyside, England. Under the railway byelaws, we can refuse to take any animal. Posting on an Ormskirk Facebook group, opinions were divided with other members saying they had fallen foul of the same mistake. Jump straight to the station you are looking for using our Quick Search. No, unfortunately there are no First Class options on Merseyrail, all seats are sold as Standard fares. Non-accessible station available away from Liverpool. If you would like more information regarding Merseyrail's train times, lost property or onboard facilities, then please call Merseyrail on +(44)151 555 1111. Find the travel option that best suits you. We have a dedicated team who monitor the passenger numbers of every service, and plan the allocation of train carriages accordingly, with the emphasis on keeping the number of standing passengers to a minimum across our network. For example, if you paid by credit card, your refund will go back on to your credit card. Wherever youre going with Merseyrail, start your trip with us. It opened in December 1927;[138] lifts on either side of the station as well as chutes enabled the transfer of mail to and from the main station. Latitude 53.55349222. Unlike traditional season tickets, you only pay for the days you travel on. The service is free of charge. Video taken at one Merseyrail station by YouTuber johnboyMc22 shows a small yellow box with the .