Terrible terrible company do not use. Seemingly the worst of the worst in a bad industry. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. I paid for a covid test and no results were ever delivered. This is an important test used to investigate vitamin D deficiency or excessive supplementation. Definitely move onto next provider! Companies can ask for reviews via automatic invitations. Hopefully you'll do the needful soon. Do not get your test from here. I contacted them by email and they helped me to rearrange my delivery. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. | Read 21-40 Reviews out of 1,532 Even Randox doesn't threaten to sue people who complain about it. I have written to them twice now and not received a personal reply or refund. Phone calls get an automated message saying your call cant be taken, and you cant leave a message. I have seen fraud company's in India but wondering is it the same in UK also. Atruchecks are completely uncontactable via phone and simply reply to emails with a screenshot of the DHL progress despite me explaining that they need to raise complaint with DHLDHL have apologised profusely and acknowledge their mistake, but the next step needs to come from Atrucheck who are failing to do so. Companies can ask for reviews via automatic invitations. Pathetic. Your experience matters. Another person arrived for testing they booked the day before. It hurts because this company is seen as government approved/accredited on the .gov website.I have requested a full refund before I take this matter to court.PLN: ATRUC5065952. These antibodies can be detected from about day 2 after the onset of symptoms with 100% seroconversion by day 20. Join the 1,619 people who've already contributed. Laughable and pathetic. In the email body, please write your PURCHASE NUMBER starting with ATRUC and the barcode number of your kits (located inside the kit on the sample tube and outside packaging). How many stars would you give atruchecks.com? In short, would NOT recommend the company. I paid 121.99 including postage. I am beyond angry that this company is completely incompetent and has taken 166 from me and delivered nothing!!!!! Join the 1,620 people who've already contributed. Lowest cost test is "sold out". Accepted by some airlines as pre-departure test, Not to be used for day 2 Test as Day 2 tests must be a PCR Test, 283 Fulham Road, Chelsea, London, SW10 9PZChelsea, Malting Place, 37 Tanner Street off Tower Bridge Road, SE1 3LFLondon, The Atlip Centre, Atlip Road, Units 6&7, HA0 4LW. Atruchecks did not respond to a request for a comment. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. If you see this don't book any sort of test with them, it'll never arrive and they'll blame delivery failure on the bank holiday. Atleast you could use 130 for good cause!! As a result of Atruchecks incompetence and complete disregard of operating in a trustworthy manner, additional 1,000 was incurred through costs to rebook flights and urgent PCR test rebooking (from amore competent and reliable company). Its now day 10, havent received anything. Join the 1,619 people who've already contributed. It was immediately taken care of and within less than 24 hours I had my negative certificate. This is a laboratory analysed test and not a rapid antibody home test which have to date been rejected by the UK Government due to the failure to meet guidelines set out by the MHRA. Am currently suing them in small claims court for return of my monies. Your experience matters. Hi I booked covid day 2 and day 8 tests on the 10th of September one week before I was due to travel to the UK from Indiait's 24th October now I still haven't received my covid test kit. I had to use the NHS testing service instead. Join the 1,619 people who've already contributed. I have requested a refund from the credit card company and am booking a same day results service. All rights reserved. All rights reserved. Anyone can write a Trustpilot review. Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. !This is a supposed government approved company. Follow our simple instructions to take your sample and post back the enclosed prepaid envelope to our accredited lab for processing. 2023 Trustpilot, Inc. All rights reserved. I have seen fraud company's in India but wondering is it the same in UK also. Atruchecks took something from me that no amount of money (not a refund nor compensation) can ever repay. Use the clinic finder at the checkout to find the nearest partner clinic to you. Ordered covid tests. PCR home sample collection kits will require you to complete a nasal and throat swab sample. Atruchecks's kits failed to show, but there's been no refund. We also ensure all reviews are published without moderation. Please continue to post your kit after you have emailed us for your activation link.RESULTS UPDATEIf you are chasing results, please: 1. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. We often link to other websites, but we can't be responsible for their content. Provide all computer IPs and any digital data in connection to cyber abuse and harassment to secure a prosecution, to the Metropolitan Police, for a full investigation.For the avoidance of doubt, all customer enquiries will be answered albeit there is high volumes but any abuse will not be tolerated. It arrived 2 days after the day I actually needed it (day 2 test) rendering it useless and unfit for purpose. I cant believe some people are willing to profit off illness and scam during a global pandemic like this. Here are 8 tips for writing great reviews. This is a disgrace, huge concern and needs addressing immediately. Your experience matters. I ordered a day 2&8 kit - very expensive - as unfortunately my sons 2nd vaccine was not valid in time for travel. Suggested companies are based on peoples browsing tendencies. Verification can help ensure real people write reviews about real companies. The website states you should have your results within 24 hours. Your experience matters. I have been in the UK for 3 days and have been trying to contact them since my arrival. We promise to answer all queries at the earliest convenience. Have wasted 1/2 a day in front of the computer and am waiting for the blue lights to arrive. 3. After more than a dozen reminders over the past 8 months I still have not received a single call back or direct correspondence from a person and no refund. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. Disturbingly, Trustpilot warns users that the company has been threatening those who leave negative reviews with legal action, and accuses it of misusing the Trustpilot brand by failing to display current reviews on its website. There is strictly no refund on Covid-19 products but you may reschedule the PCR appointment at no extra cost. Getfeedback. Join the 1,619 people who've already contributed. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. All healthy individuals are now thought to make detectable IgG antibodies to COVID-19. Not one. Guaranteed Results next day. Its 7 days gone now and no sign. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. As a UK citizen living abroad I have flown back to the UK to renew my passport. I felt safe during all that process and I am very thankful. Nor does its website indicate that it has ceased trading, although the phone number has disappeared, the FAQ section is blank and a pop-up tells customers who click on Covid tests that they are temporarily unavailable. | Read 41-60 Reviews out of 1,531 I didn't accept it and asked for a refund. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). Would select zero stars if possible. Still nothing. | Read 561-580 Reviews out of 1,531. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. Three convenient options to collect your sample. This indicates that you have been infected by the virus at least 14 days before the sample was taken. ATRUC5055658 - 106.99 paid, no items received, so where is her refund? - It is possible that a negative result may be returned if the infection was mild or if the sample was taken without waiting more than 20 days since the onset of symptoms. Don't order from them if you can. We would advise you to do your day 2 test as soon as it is with you. The 'front page' price was 5.99 and after giving all the info it was suddenly 54.99 - maybe they just want to gather our data? Dont use this company. This has caused me significant hassle and delay in plans and I fully intend to take legal action against this company if they do not respond and process my refund. In the end I gave up in frustration. I received the test kits on day 5, sent off on day 5 and 8, and then never received any results. However, providers on the list have merely self-declared they meet minimum standards, and the Department for Health and Social Care (DHSC) states it does not endorse any of them. Day 2 and 8 postal test results never received. I had to call the bank and gov.uk to report this company as a scamming. Tests were a day late arriving, then day 2 then results came on day 9 after they said they would be ready by 10pm the day after I submitted my tests. Don't trust them. We use dedicated people and clever technology to safeguard our platform. This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . Suggested companies are based on peoples browsing tendencies. Despite me messaging them several times. Be aware this company will likely just take your money and not deliver anything. Verification can help ensure real people write reviews about real companies. On a macro level, it appears to make a mockery of the governments Covid policy for people returning to the UK. Dante Labs refunded RW following intervention from the Observer. Not even going to bother with day 8. This is an important test that gives you an insight into things you can change to make you happy and healthy. In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. Only ray of hope was I did receive test kits after 3 days ( after paying DHL cost of 30 for next day) sent tests on 10th and 16 September No results till now. I have received no response to several requests for a refund. Some big kickbacks for sure. So we cannot get test registered or get money back. The results were also quick to arrive. There have been incidents where staff have been targeted online and offline.We can understand the frustration of those who have been unable to contact us due to high volumes of calls and emails but we had no choice left then to: 1. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. Didn't even had an apology and obvious didn't have a refund. I arrived UK on 24/09/2021 but I paid 106.99 for my Day 2 and Day 8 test kits on the 14/09/2021. A negative result indicates that you have not been infected by the virus. In your kit there is an opportunity to record the date/time of the swab. 3 days turnaround. If I will be fined by the authorities (I should have sent back the 2 tests because I had been abroad) then I will sue the company. Surely this is THEFT!!! What shocks me the most is the blatant and wilful disregard. It goes against our guidelines to offer incentives for reviews. This will give your body time to generate antibodies. Note: If an organic review is flagged to us as fake, but the reviewer . It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. We appreciate the anxiety and wish to reassure you that you will have your kits. I paid 121.99 including postage. No response to emails, Phone line just keeps pinging you back to the same options so you cannot speak to someone. We use dedicated people and clever technology to safeguard our platform. Email your.problems@observer.co.uk. I have received no response to several requests for a refund. How many stars would you give atruchecks.com? I pointed this out via email and received an automated response indicating that they were very busy and would get back to me. Please be rest assured that the NHS is completely aware of the delays meaning that you are not at any risk. Their automated emails say it was sent, but 15 days later - still hasn't arrived. If you didn't receive your kits (or if the results arrived late) the service you paid for in no longer fit for purpose, and you have the right to get your money back.Call your bank, explain the situation and start a chargeback claim. Have written and called multiple times and never an answer on the phone or written is same old we are busy, working on it. I have now read hundreds of reviews describing similar experiences. Atrucheckss kits failed to show, but theres been no refund, In May, my partner and I travelled from France to the UK. NOT good service. Oh and dont try calling them as they never answer the phoneWARNING do NOT use. How many stars would you give atruchecks.com? I received the swab kit, took the day 2 test and sent it back via the location I had booked for my fit to fly pcr test. 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