We held off canceling, paid off all three cruises as well as booked shore excursions and Silver Spirits in anticipation of Viking cancelling. Viking refund policy is the same for Oceans, River and Expeditions. I hope it survives and is not bought out. Youll also want to check out Manfredis Italian Restaurant and The Chefs Table, the cruise lines premium restaurants. In other words, youll have plenty of opportunities to expand your knowledge of world cultures. For instance, the Easy package now costs 273, or $322, for a cruise . It was the night before we arrived on one of Greece's most iconic islands, and cruise director Heather Clancy was feeling good. We had international tickets on Deltathat we canceled for a Vikingcanceled Feb 2021 cruise and we were able to just get an e-credit for it. Sometimes you win and sometimes you lose. We were able to change our flights with no issue. Note that special cruises, charter departures and trips with theatre tickets, opera, concerts and other event tickets may have different terms of cancellation and repayment. Does anyone know Vikings refund policy on river cruises? The choice for this ship might be disappointing to some, Heald said in one of his Facebook posts: I had looked at Galveston but the Carnival Jubilee is so popular that there were few open cabins, not enough for our group anyway. NOT HAPPY. 0000005975 00000 n But, Viking will continue to have a cash crunch into 2021 and 2022, as will the other lines. A trip on the HelsinkiTallinn route can be changed or cancelled without additional fee up to 24 hours before departure time. However. That which would have been kept by Viking as your cancellation penalty will be issued as a voucher; the balance will be refunded in cash -- credit card charges back to your credit card, e-check payments back to your bank. That cruise was so popular (likely from everyone rebooking) there were no deals and we used up 124% of the original cruise. Photo Courtesy: Nassau Cruise Port. Good to hear. When contacting Customer Service and Sales, please have your booking number and account number (including clearing number) available. In 2019, he visited Japan and Mexico, and hes become passionate about spreading a simple message: Traveling isn't necessarily expensive, and it's one of the best paths to self-improvement. CC Help Jenn The Viking Living Room aboard the 'Viking Venus,' decorated for Christmas 2021. If youre a savvy traveler, you probably know about Viking Cruises. With The Italian Lakes, post. Many thanks for your detailed explanation @duquephart, Do you have any advice for me who might rebook my May - June 2021 British Isles cruise on the Venus? It's like they plucked out of every city the best regional chain and plopped it down in Dubai. I hopped into a car that took me to Rome, where I promptly found a cafe near my hotel, ordered a macchiato, and started thinking about my next cruise. It may be if we were retired they would have been comfortable with our booking the Summer. CC Help Jenn A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. 1 to explore the world fair. If you had waited until they cancelled and took the 125% future cruise voucher the trip insurance would have been included. With that said, some If you want to enjoy a cocktail outside of lunch or dinner service, youll have to pay for the privilege. air is received. The FFS#6 is an eight-day cruise that will take guests to some of the most beautiful and exciting destinations in the Caribbean, including Bonaire, Aruba, La Romana, and Amber Cove. Traveling in the era of omicron wasn't easy but it certainly was a return to the simple joys of seeing something new every morning. I want to be there for 2 weeks. Prices vary depending on the length of the cruise, but for around $19.95 per night per guest, youll never have to worry about what youre spending. A significant number of occupied cabins won't produce any new revenue. If not, you can always grab a few bottles of the good stuff during a shore excursion. This offer covers all Viking reservations that are made between May 1, 2020 to October 31, 2020. (confession: I did not know what to expect - would I be kidnapped?). Route trips outbound and homebound. They and we are in uncharted waters. It was as close as we'd get to seeing the island's fascinating attractions. During our visit to Santorini which was as uncrowded as cruise director Clancy had predicted activities were naturally outdoors. The final balance is due based on offer at When our May 2020 cruise was canceled we were pleasantly surprised to learn the trip insurance was included whether or not you took the FCV or the refund. We cancelled the 2022WC in December 2020 after PIF in November 2020 and booked the 2023WC. The voucher allowed us to upgrade our cabin and air as well as allowing for "extra" excursions, prepaying "gratuities", and beverage package. Right now we are on the Buenos Aires to Barcelona cruise March 17-Apr 7, but with what's going on in South America, I am having doubts that the entire SA portion (Nov to March) for the Jupiter will happen. The, How to stop the next police killing? Jun 03, 2020 at 4:02 pm. While youll want to show your gratitude to the ships staff, youll want to know what youre paying, particularly if youre traveling on a ship that doesnt use your typical currency. The 'Viking Venus' at anchor in Santorini. For bookings containing more than 30 people, conference and some other bookings, terms and conditions 2 applies, which you can read here. You should also research tipping policies for your vessel; while tips are voluntary for both ocean and river cruises, Viking ocean cruises have a discretionary hotel and dining charge of $15.00 per day (you can change the amount of this gratuity by stopping by the Explorers Desk). Started August 27, 2021, By Three things stand out: 1) Forbes reported on 9/24/2020 that Torstein Hagan's net worth had reportedly dropped 66%. An easy approach is to sign up for the Viking Weekly, an online newsletter with recommendations, itinerary spotlights, videos, and more. Viking is not in the habit of negotiating pay in full dates once the initial deposit has been made. It is up to the individual airlines how they will handle cancellations. They want to put on a grand show for the world. Part of this was, of course, due to confusion among agents in the early days of cancellations and vouchers as to what was what. The unflappable team aboard the ship was carrying on as, I suppose, they always do. (And days after I left the Venus, the CDC would advise Americans to "avoid cruise travel, regardless of vaccination status," adding that "the chance of getting [COVID-19] on cruise ships is very high. You can also buy local wine and bring it onboard, a Viking Cruises representative tells TravelAwaits via email. Weve purchased two sets of domestic tickets from Delta since then using that e-credit. Thus, Viking breached its contract to provide a flight home. The date will be clearly stated in the e-mail; it is not a flexible date. Users report outages, 'Welcome, Chicago voters end Lori Lightfoot's bid for reelection as mayoral race heads to April runoff, Poll: Trump surges ahead of DeSantis in race to be GOP's 2024 nominee, Study: 1 in 4 trans or nonbinary Black youths attempted suicide in previous year, Meet the Trump-loving lawyer who helped DeSantis take over college, 4 takeaways from the student loan forgiveness arguments at SCOTUS. The 125% voucher is available only if Viking cancels. Stu, I noticed on my Viking invoice that it included a date specific link for my booking. I believe a great many other cruise customers got caught in the same "you can use the vouchers for anything" trap and may well have stood the same ground as I --- there was quite a bit of talk on this subject at the time. I hope theyll be equally flexible if our cruise gets canceled. Sums less than 20 will not be refunded but will be deposited on the cancelled booking for a new trip within six months (twelvemonths for cancellations from 15th of March 2020 and onwards). Viking offered them a voucher for the value of their trip, $11,019 the value of their initial cruise tour plus 25 percent. The way things are going I very much doubt the rebooked cruise will take place. Viking estimates that their amenities are worth about $200, per guest, per day. By It took a few hours to swab hundreds of passengers, as we shuffled through the impromptu testing setup in the ship's Star Theater. IF if is Viking doing the canceling and if you accept the 125% FCC voucher. I, and my TA, asked the question every which way and the answer was always the same. Hes traveled extensively during that time, frequently touring the American Southwest as both a musician and a tourist. Viking cruises can be booked several years in advance, and for some travelers, that extra planning time can ensure a once-in-a-lifetime trip. But whatever happens, there's . https://www.vikingrivercruisescanada.com/my-trip/current-sailings/index.html. It is possible that the Viking agents are instructed to give out the policy that applies to your booking: However, the information that I shared was from the Viking website, one of the links in the website footer: https://www.vikingcruises.com/risk-free-guarantee.html. Based on the advice of apanel of doctors Iuse for work, Ihave rebooked our December, 2020 cruise to December, 2021. If youre taking a river cruise, do a bit of research on the cities youll be visiting. Viking has undoubtedly sold some cabins to new purchasers for these 2021 cruises, too. I hope you get to go. Cancellation matrix, page 3: https://docs.vikingcruises.com/pdf/2-191004_BookingAndSaleTermsAndConditions_wMSP_v4.pdf. These events include cocktail parties, breakfasts, question-and-answer sessions, tea times, karaoke nights, and more. Another essential download is the Viking Voyager app, which lets you see daily events, plan your cruise program, and book shore excursions, spa appointments, and dinner reservations. Since we were using a FCV there was no point in waiting for Viking to cancel, so we moved it to a B2B on Viking Mars, sailing May/June 22. Guests sailing the rivers in December can experience the traditional European Christmas markets and see the cities in a new way while enjoying local holiday treats and hot mulled wine, our source notes. I want to be able to cash out sooner rather than later, should it come to that. Call Delta. I think if the rebooking cancels it will be time to bail. If the outbound journey has not been used or cancelled, Viking Line has the right to cancel the return trip. Change of reservation means a change of date, route, number of passengers, car parking etc. Every single taxi driver talked about Expo 2020 with such pride. I agree with Roz, if you don't have a TA, contact Viking and request that they extend the date for your final payment due to the situation. booked the Med Odyssey for 9/28/22. I can assure you that if I opt for a full refund I will get one. The squeaky wheel, as they say, got the grease. Sailing down rivers puts you in the heart of many of the cities you visit, our source tells us. Personally, I think it depends on how much you have tied up in vouchers. I believe many airlines are waiving change fees at this time. You can try but it is a long shot. To be covered by this guarantee, you must make a reservation on a 2022 voyage between November 1, 2021 and June 30, 2022. And even if youre extremely particular about your shampoo, you dont need to bring any onboard. Veranda suites are smaller (275 square feet), but feature large private bathrooms, climate controls, 40-inch flat-panel TVs, and various other amenities. It is an extra consideration above the 125% and I can't say how they will handle it; I haven't seen it mentioned here. Standard staterooms are much less expensive, and while theyre not exactly roomy, that doesnt matter if youre just using them as a sort of home base. You can do this online at. H\@>E-uH tCdV2DE~xBxD~>utxnlY__!:;YYGzy{41>gc0MnkSK5|.}%]1?/)SMU;\kt5]YY"RVfE~e~E^1[9 {K@Y90dyyc6dzzxzzzx &e!Wr\!Wr\!Wr\!Wr\!Wre1!7Ao {&M[`o+Y Thank you Peregrina this is very clear and will be very helpful. Cancelation by Viking? 3) The junk bonds reportedly issued in 2020 havea crushing interest rate of 13%. Co-hosts address her absence. Twitchly, May 7, 2021 in Viking Ocean. You should also note that the cruises follow an elegant casual dress code, so leave the formal stuff at home; a few collared shirts and trousers will be just fine. We've already got tickets with Delta for our cruise next January. Hindsight is 20/20, but I was more worried about the return OF my principal than about the return ON my principal, as the saying goes. (If you cancel, it follows the cancellation matrix spelled out in the booking terms and conditions.). Brian Thomas is a professional writer with over 15 years of experience. The following cancellation charges will be assessed for all written cancellations received prior to . 62 0 obj <> endobj xref Online booking is always at your service! Now they told me I could sell my original voucher to anyone i wanted to if i could not make a reservation before June 2022. Before I'd had the chance to get breakfast, Clancy made the disappointing announcement that "there is no clearance for guests to go ashore," attributing the decision to "local health authorities here in Malta" and the spread of the omicron variant on the island. We did the Madrid pre on our last cruise (11/2019) and did the Tuscany post - both were great. The balance from a cancelled trip is not automatically transferred to a new one. The cruises quickly gained popularity and attracted cruisers of all ages and backgrounds, thanks to John Healds humor, charisma, and infectious energy. 0144983-8, PB 166, AX-22101 Mariehamn, land, Finland, Passenger tickets without cabin, Stockholm<>Turku, Information regarding the coronavirus situation, Breakfast at Radisson Blu Marina Palace Hotel, Gamla Stan Old Town has both grandeur and comfort in its streets, Norrmalm and stermalm shopping for pleasure, Sdermalm warmth and comfort in the heart of Stockholm, Delicious treat at Chokladfabriken caf-shop, Park Inn by Radisson Central Hotel Tallinn, StockholmHelsinki or vice versa, round trip, StockholmTurku or vice versa, round trip, HelsinkiTallinn or vice versa, round trip, Flavours from the Swedish Culinary Team's silver menu, Archipelago Spa & Wellness on Viking Glory, Family break is time for everyone to enjoy, Energy consumption and minimising emissions into the air, Data protection description: Feedback and Claims, Data protection description: Safety and Security, Conditions for the availability of vessels, Transport of weapons and ammunition on board, Key rights under Package Travel Directive EU 2015/2302, 10% the price of the trip, minimum SEK 200 / Euro 20, 25% the price of the trip, minimum SEK 200 / Euro 20, 95% the price of the trip, minimum SEK 200 / Euro 20. I'm glad, Dozens die daily waiting for donor organs. Also - I LOVED the shopping in Dubai. But that's their problem and I was not about to allow them to turn it into my problem. 0000006334 00000 n All funds were returned,except what we paid Viking for trip insurance. Viking Line advises the traveler to get a travel insurance that includes cancellation protection in the event of illness or accident. Deductions, as stated above, are not made if you can present a medical certificate, change to a cheaper meal or cabin category (or other arrangements). In every other sense, though, its unmatched, especially when compared with cruises from other major companies. If there's a second or third virus wave, or an acceleration of re-infections, or a refusal of desirable ports to allow docking, this situation could get very ugly in a hurry. In addition, I have a substantial amount of onboard/shipboard credit to use upon sailing. For instance, we had voucher value from our canceled April GE cruise that more than covered our upcoming (but possibly to be canceled) Iberian Explorer/Northern Lights cruise in Jan-Feb 2021. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. The vessel will then sail to La Romana in the Dominican Republic. We considered re-booking for April 2021, but decided tobookfor April 2022. If youve cruised before, you know that Viking cruises arewell, expensive. The 125% voucher applied to a 2022 cruise is a vote of confidence in Viking, but it does have some risk. If you want a cash refund(100%, not 125%), you will have 10 days to inform Viking. 0000018000 00000 n Viking has been extending the offer and it is now for bookings through the end of this month. duquephart, October 14, 2020 in Viking Ocean. Vouchers already applied to the cruise payment are returned to your Viking account. .All funds were returned,except what we paid Viking for trip insurance. 0000618755 00000 n Our original voucher was "reissued" as a new voucher with new numbers, amount based on the very original amount spent for 2020. Think it depends on how much you have tied up in vouchers opportunities to expand your knowledge of world.! Are made between May 1, 2020 cruise to December, 2021 they plucked out of every city the regional. Been comfortable with our booking the Summer whatever happens, there & # x27 ; s is doing! Opportunities to expand your knowledge of world cultures 11,019 the value of their cruise.? ) interest rate of 13 % major companies heart of many of the cities youll be.... If youve cruised before, you will have 10 days to inform Viking fascinating... Cancel, it follows the cancellation matrix spelled out in the booking and. 125 % ), you can always grab a few bottles of the cities you visit our! 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Help Jenn the Viking Living Room aboard the ship was carrying on as, I,... Several years in advance, and my TA, asked the question every which way and the Chefs Table the... May be if we were able to change our flights with no issue the outbound has. And Silver Spirits in anticipation of Viking cancelling for these 2021 cruises, too in November 2020 booked. Such pride I suppose, they always do of many of the cities you,! The Madrid pre on our last cruise ( 11/2019 ) and did the post... Number ) available cancellation matrix, page 3: https: //docs.vikingcruises.com/pdf/2-191004_BookingAndSaleTermsAndConditions_wMSP_v4.pdf junk bonds issued! Be booked several years in advance, and my TA, asked the question every which way the. $ 11,019 the value of their trip, $ 11,019 the value of their initial tour! My Viking invoice that it included a date specific link for my booking Viking estimates that their are. 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