We dont want to cut anyone off, and we are here to serve.. purpose. (abc@xyz.org) Please Enter Required Information. Main Office 8:30 a.m. - 5 p.m. Monday-Thursday and 6 p.m. Fridays 245 South Main Memphis, TN Map Location RELATED: MLGW warns about scam phone calls regarding service cut-offs, RELATED: MLGW predicts 'significantly' higher bills this winter. So, that would have been twice the amount I should have paid.. Memphis, TN We are now closed. The undersigned(s) hereby makes application for utility service(s) and agrees to pay for said I think that once we staff up, well be better able to meet the needs of our customers, Jones Carson said. "About three weeks ago, the street lights went out. similar device. customer and MLGW The call center will also be open Saturday, November 20th, from 8 a.m. to 12 p.m. MLGW spokesperson. established Some Memphis Light Gas and Water customers thought they had a stroke of luck when they received an email from the utility this week stating they had a zero balance. Memphis Light, Gas and Water is still working to resolve issues from the multiple system outages that occurred yesterday. Memphis Light, Gas and Water Division 220 South Main Street Memphis, TN 38103 (901) 544-MLGW (6549) Powered by. service, listen to and record conversations you have with us or our agents. Skip Navigation. failure to perform the obligations incurred and set forth in this agreement. need for electricity on the premise. Shelby County Government. . The utility said customers who received an email showing they owed nothing should go online and follow these steps: MLGW has been criticized in recent months for its lack of customer service. based on We contacted the mayors office to see how many complaints they received about MLGWs customer service line but have not heard back from anyone. Will local change happen after Tyre Nichols death? Memphis City Council members must ultimately approve his appointment on Oct. 18. If your service request needs to be completed within 2 business days, please do not use this This change will make MLGW more efficient and help us better serve our customers. records. All Rights Reserved. School. "There is no best time to call. MLGW blamed the higher demand for customers seeking financial assistance on inflation as well as a staffing shortage at their call centers. Failure to receive a bill does not release a customer from payment obligations. If a customer or individual within the household is dependent on 24 hour electrical operating You will be asked to provide the following information: To transfer utility service, complete and submit this form. On Wednesday morning, Mayor Strickland. One way hes trying to reshape the customer experience is by reducing the average speed of answered phone calls. The customer agrees to allow Main Office (mlgw@mlgw.org) Please Enter Required Information. The Internet address of the website from which you linked directly to If your new service Learn about Memphis Light, Gas and Water Division culture, salaries, benefits, work-life balance, management, job security, and more. If your new service request needs to be 4:00 p.m. (Excluding Holidays). payable as per This is the customer associated to the work that will be displayed. The utility company said it had to expand hours to deal with the high volume of calls and a shortage in staffing. This program alerts MLGWs distribution area Bailey said deep down she knew it was too good to be true and posted about it on Nextdoor and was shocked when about a dozen people replied and said the same thing had happened to them. visitors, determine technical design specifications, monitor system Friday, 8:00am - 4:00pm (Excluding Holidays). MEMPHIS, Tenn. (WMC) - Memphis Lights, Gas, and Waters (MLGW) call center is severely understaffed and customers say theyre fed up with long wait times. technique. To reach a Customer Care Center representative, The utility company said it is short 36 customer service representatives who handle calls from the public. Thank you for your interest in MLGW. After normal business hours, please call 544-6500 to report outages and get updates https://t.co/XOC5hnMKoM. Customers can now call 901-544-6549 Monday through Friday, 8 a.m. to 7 p.m., for assistance. Bailey said she is just glad she didnt go ahead and pay the amount she thought was due. Please look at the time stamp on the story to see when it was last updated. Memphis Light, Gas and Water Division Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 8 reviews Location United States 8 reviews Ratings by category 4.3 Work-Life Balance 4.5 Pay & Benefits 4.3 Job Security & Advancement 3.5 Management 4.0 Culture Sort by Helpfulness Rating Date on your first service billing statement. Please include the headline. For them to just be stuck on this line and just be calling all day long. Thats what I appreciate about Timothy and what his leadership is doing to make sure that we are making things better.. I was going to pay what I paid last month. Some customers are frustrated with the current options. 1998 - 2023 Nexstar Media Inc. | All Rights Reserved. Overall the customer experience should improve [Davis] got some internal things hes doing with customer advocacy and escalation processes, Young said. Better technology and new software should help alleviate long wait times. Klein said MLGW's Customer Care phone line is an exercise in futility. MLGW working quickly to improve customer service experience, Woman accused of driving into home, killing former pro basketball player Galen Young granted diversion, YMCA holds ribbon cutting ceremony for its new location in Whitehaven, Tabitha Brown will host Memphis Vegan Brunch, DA Steve Mulroy addresses concerns around violent crime, new bail hearing, Breakdown: Why you need to have to a Severe Weather Safety Plan for you and your family, Womens History Month: Local and state lawmakers on issues impacting Tennessee. Job Hotline Phone Number: (901) 528-4241. customer which receive service from MLGW. Yesterday, I got a hold of them, and they said there are 83 people in line ahead of you. MEMPHIS, TN. The Internet address of the website from which you linked directly to Like companies all over the country, we have a shortage of manpower. A woman living in East Memphis has been without power for nearly 150 hours, that's six days of . Physical address (where do you need service turned on), Date you need the service (NOTE: Please allow two business days to process online request), Mailing address (if different from the physical address), No arrears balance, no delinquent service order generation during the previous The company says MLGW customers can still do business with the utility through its automated phone system by calling 544-MLGW (6549) for billing inquiries and payment arrangements. account and any account requested by the undersigned from MLGW. Its also freeing up more supervisors for employee coaching when needed. MLGW is the largest three-service public power utility in the nation, serving more than 429,000 customers in Memphis and Shelby County. Personnel Department Room 101. theft/any tampering with Memphis Light, Gas and Water Division 220 South Main Street Memphis, TN 38103 (901) 544-MLGW (6549) or (901) 820-7878 Powered by Please enter a valid email address. equipment qualifies for the Life Support Program. After normal business hours, please call 544-6500 to report electrical outages and get updates. https://t.co/4Dfa3wCVvt Tuesday Feb 28 - 7:00pm, Get your resume straight, learn how to dazzle in an interview, and check out companies like @MooreTechMem, https://t.co/zvBAWoBpSX Tuesday Feb 28 - 5:42pm, The Memphis Business Journal names President McGowen one of its 2023 Power 100 Friday Feb 17 - 1:21pm, Kelsey Seiter Friday Feb 17 - 1:19pm, MLGW Crews Respond to Multiple Rounds of Winter Weather Friday Feb 17 - 1:10pm, #MLGW Community Offices (except Summer) are OPEN. Many requests, such as bill inquiries and requests for extensions, can be handled virtually 24-hours a day, To start, stop or . theft/any tampering with Failure to receive a bill does not release a customer from payment obligations. request The Customer Care Center will resume normal operations today from 8 a.m . In utilizing this service you may Eleven more start training at the end of the month. The utility has since reopened its community offices to walk-in customers and said it would soon have around 350 lines available for customers at its call center. utility bills.The undersigned hereby consents to being contacted by telephone by MLGW MLGW announced this week its extending the hours the call center is open, and the utility is hiring more workers to handle the customer service crunch. "Customers are also contacting us through social media, and they get responses very quickly through social media. MLGW says several types of requests can be handled online: Drop boxes are available at all MLGW locations. . The city councils agenda also calls for a presentation on MLGW outage improvement recommendations and customer experience improvement plans. missed extensions) during the previous 24 months, The customer has not received the benefit of diversion (i.e. customer shall Memphis Light, Gas and Water's Customer Care Center is open Monday through Friday to assist you with questions about billing, transferring and disconnecting services, or anything else relating to MLGW's services. Saturday Feb 18 - 12:02pm Friendly reminder that we are closed until Monday. terminated and applied to your final bill. We are still in a pandemic and what our leadership is doing at MLGW is watching the data, following the data, and listening to the experts," said Jones-Carson. terminated and applied to your final bill. The Life Support Program does not relieve the customer from full payment of The man, who did not. This service is available between the hours of 8 a.m. and 4 p.m. In addition to calling, Jones- Carson said customers could go online or turn to social media for assistance. MLGW will refund Residential deposits within 30 days, For billing-related questions, payment arrangements, balance inquiries and all other requests: To report emergencies such as gas leaks and downed electric wires, please call. Drive-thru available. The starting pay is more than $24 an hour, according to MLGW. Call center issues, especially in utilities, are common challenges right now with labor, its very common across the country, were not unique in that, but that doesnt excuse us, Young said. customer which receive service from MLGW. equipment used must be provided to MLGW. default, this contact may be from a Debt Collection Service in an attempt to collect the debt. Memphis Light, Gas & Water 245 South Main Street Memphis, TN 38103-3917 P: 901.528.4465 Communicatons and Public Relations: rhandian@mlgw.com MLGW appreciates customers who establish and maintain good pay MLGW President and CEO J.T. our entire customer base for analysis purposes, but a users individual This week, the utility announced extended call center hours: 8 a.m. to 7 p.m. Monday through Friday until further notice, and from 8 a.m. to noon Saturday, November 20. I think about all the elderly people, you know, that are stuck. true to the best of the undersigned(s) knowledge and belief. {{LifeSupport|No life support equipment}}. fraud, default or Memphis Light, Gas and Water (MLGW) Perform Service Desk Support functions. You shouldn't have to have an expensive lawyer writing letters to MLGW's legal department to get a service you are already paying for," said Rice. MLGW Community Offices have been closed to the public since the start of the COVID-19 pandemic. A connection fee of $45 will appear Note: Start Service requests are normally completed Monday-Friday, 8:00 only will be used in the manner herein described. After normal business hours, please call 544-6500 to report electrical outages and get updates. https://t.co/4Dfa3wCVvt, The Memphis Business Journal names President McGowen one of its 2023 Power 100, MLGW Crews Respond to Multiple Rounds of Winter Weather, MLGW, AT&T and Comcast partner with Southwest Tennessee Community College for workforce initiative, March 1 MLGW Board of Commissioners meeting canceled. In response to several complaints of long hold times and poor customer service over the phone, MLGW said customers should use the app or online self service options. Millington Community Office that this contract shall apply to the original address of the customer and to all future employees or our agents regarding your account. The Community Office locations are open from 8:30 a.m. to 5 p.m., Monday through Thursday, and until 6 p.m. on Friday unless otherwise noted. 1998 - 2023 Nexstar Media Inc. | All Rights Reserved. The customer agrees to allow This is first-level problem resolution to end-users on technical issues with PCs, laptops, PC software, applications, PC . 1111 East Shelby Drive customer shall card), IRS individual taxpayer identification number card, Municipal, State or Federal employment ID, Medicaid or Medicare identification cards, No arrears balance, no delinquent service order generation during the previous MLGW Chat is unavailable at this time. MLGW will refund Residential deposits within 30 days, need for electricity on the premise. We followed the rules - my wife went through the internet, never got a response, made calls, didn't get a response," said Larry Rice, MLGW customer. Request payment arrangements through My Account at. Eligibility requirements: Must be the MLGW Customer on Record/Account or Spouse Must have a current Cut off Notice I dont know if theres a way to do it online, but there are people in this town who dont have internet access or computers or even the knowledge of how to use them. MLGW will determine and contact the customer if the This past week has had both two back to back holidays around the first of April.. Community offices are closed to walk-in traffic. "The bottom line, people should be able to let MLGW know there is a problem. purposes. The type of browser and operating system used to access our site. necessary Jones-Carson said twelve new employees are going through training, and two dozen more need to be hired. Weve added lines for customers to be able to reach us, so we should have up to 350 lines available next week for customers to be able to call in to, Young said. until MLGW is properly notified A MLGW spokesperson said the board will address the supply chain backlog by the end of the month. In September, customers told WREG it took days to get a human being over the phone. Customer service woes: MLGW explains why you are getting false updates about your power outage. The call center will also be open Saturday, November 20th, from 8 a.m. to 12 p.m. MLGW spokesperson Gale Jones-Carson said an employee shortage, coupled with an increase in call volume, has caused delays for people calling the utility company. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2023 Nexstar Media Inc. All rights reserved. website to create summary statistics that allow us to assess the number of right of access to MLGWs agent(s) on the customers premises at all reasonable times and for Phone Number on MLGW Customer Account (for Verification) Millington, TN Workforce Initiative Tuesday, February 28 at 6 p.m. at Southwests Macon Cove Campus, 598 Next meeting is Wednesday, March 15 at 8:30 a.m. MLGW employees are available 24 hours a day to . MEMPHIS, Tenn. Memphis Light Gas and Water is expanding its customer service hours to help customers needing assistance. He said 8,200 delayed bills were sent to . So, thats almost a third of our staff in the call center, said Gale Jones Carson, vice president of community & external affairs. If you are one of the customers who didn't receive a utility bill, you can contact MLGW for. addresses of the 8:30 a.m. 5 p.m. Monday-Thursday and 6 p.m. Fridays Download QLESS app to make an appt. It is an urban public utility, that is intended at serving the citizens of Memphis Shelby and Memphis. MLGW Customer Care Center hours are changing to 8 a.m. to 6 p.m. December 23, 2019 Memphis Light, Gas and Water is changing its Customer Care Center hours, which customers can reach at 544-6549, from 7 a.m. - 7 p.m. to 8 a.m. - 6 p.m. starting January 6, 2020. period, No active payment plans, no bad debt (debt subject to collection agency assignment) The result is long wait times when customers call for help, and you can see the frustration pouring out on social media. In September, the utility company said it was aware of the issues facing customers trying to get in touch with the utilitys customer service hotline. employees or our agents regarding your account. Get the Android Weather app from Google Play, Gas Price Tracker Cheapest gas around Memphis, The Grinch is getting a sequel, plus other books, Everything you need to know about the Disney California, 13 stylish black tights to wear this winter, Man accused of stealing $37k from assisted living, What to do if you owe American Car Center, Sprite can leads to aggravated burglary arrest, Man wants answers after receiving $10K MLGW bill, TikTok sets new default time limits for minors, Open carry laws could soon be expanding in TN, Woman accused of killing Galen Young gets no jail, Morant steps up to lead Grizzlies over Lakers, Shelby County Restaurant Scores: Feb 21-27, Shelby County Restaurant Scores: Feb. 13-20, Shelby County Restaurant Scores: Feb. 7-13, Shelby County Restaurant Scores: Jan. 31-Feb. 6, Records show 2 in Tyre Nichols case used force, Tyre Nichols case could affect Memphis crime, Camera captures break-in but police didnt get video, Time to process crime evidence may hamper some cases, DA will review information in Darrius Stewart death, Lawsuit in Tyre Nichols death could cost Memphis. All Information 2023 Memphis Light, Gas and Water Division (MLGW). To report an outage, dial the Outage Hotline at (901) 544-6500. Drive-thru available Jones Carson said its scheduled to be installed in 2022. equipment to sustain life, medical certification of the health condition and the type of period, No active payment plans, no bad debt (debt subject to collection agency assignment) Around the first of the month and right after a holiday are our busiest times. A pair of black tights are a necessity, rather than just an accessory, to stay stylish and comfortable when temperatures drop. Memphis Light, Gas and Water, AT&T and Comcast, in partnership with Southwest Tennessee Community College, are hosting an open house to announce the M.A.C. All Rights Reserved. Find all the data you are interested in. customer and MLGW You can also interact with the utility at MLGW.com by opening a my account or via webchat, or on social media. addresses of the So, those are priorities.. In September, customers told WREG it took days to get a human being over the phone. Jones Carson said relief is on the horizon. Such information And that shortage is impacting the ability of MLGW to serve its 429,000 customers. the bill. may be eligible for a deposit refund. utility bills.The undersigned hereby consents to being contacted by telephone by MLGW MLGW is open Monday through Friday for service-related questions. Many requests, such as bill inquiries and requests for extensions, can be handled virtually 24-hours a day, To start, stop or transfer service: (901) 544-6549 A pair of black tights are a necessity, rather than just an accessory, to stay stylish and comfortable when temperatures drop. equipment to sustain life, medical certification of the health condition and the type of failure to perform the obligations incurred and set forth in this agreement. MLGW has been criticized in recent months for its lack of customer service. ie. Memphis-Shelby County Schools - MSCS. South Community Office personal information will never be sold or provided to any party. Last month, MLGW President J.T. She added, people should stay on the line and don't hang up. wires, pipes, meter or other service equipment within the previous 72-months). Buy . To reach a Customer Care Center representative, please call between 7:00 a.m. to 7:00 p.m., Monday through Friday. Updated: Oct 5, 2022 / 05:37 PM CDT MEMPHIS, Tenn. Memphis Mayor Jim Strickland announced that Memphis Light Gas and Water is now under new leadership. The utility has since reopened. What is the MLGW do? until MLGW is properly notified Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. All Information 2023 Memphis Light, Gas and Water Division (MLGW). Germantown. Map Location MEMPHIS, Tenn. Memphis Light Gas and Water delivered its state of the company on Wednesday. provide Memphis Light, Gas and Water personal information. purposes. Memphis Light, Gas and Water's Customer Care Center is open Monday through Friday to assist you with questions about billing, transferring and disconnecting services, or anything else relating to MLGW's services. This program alerts MLGWs distribution area technique. 24-Hour Emergency 901-528-4465 (Treat this number as you would 911. Water will not sell a users personal information to third parties for any This is an archived article and the information in the article may be outdated. Germantown! All Information 2023 Memphis Light, Gas and Water Division (MLGW). Customers can now call 901-544-6549 Monday through Friday, 8 a.m. to 7 p.m., for assistance. pay all collections expenses, attorney fees and court cost if payment is delinquent due to similar device. You agree that we or our agents may place such calls using an automated dialing/announcing Click here to report a spelling or grammar error. Example video title will go here for this video. Bailey said when she logged on to the MLGW website, it also showed zero dollars due. I found out in the comments how to search on the site and find out how much I owed, and its basically half of what I paid last month, said Bailey. MLGW Customer Care Center hours are changing to 8 a.m. to 6 p.m. Memphis Light, Gas and Water is changing its Customer Care Center hours, which customers can reach at 544-6549, from 7 a.m. - 7 p.m. to 8 a.m. - 6 p.m. starting January 6, 2020. with the application rates and charges as specified in MLGWs rate schedule for the above In a Memphis City Council meeting Tuesday, MLGW Vice President of Customer Service Timothy Davis said 30% of customers in bill backlog owe more than $500. service, listen to and record conversations you have with us or our agents. NCC & MLGW Utility Assistance Thank you for your interest in NCC's and MLGW's Utility Assistance Program. 24-month period, No delinquent reconnects during the previous 24 month period, No returned checks, stopped payments, or credit card reversals in the previous 24-month Information submitted to MLGW in this service MEMPHIS, Tenn. (WMC) - The new vice president of Customer Experience and Energy Services at Memphis Light, Gas and Water (MLGW) is wasting no time making necessary changes to the company with customers at the top of his mind. Local Service. In a prepared statement, MLGW blamed the most recent problems on the time of the month and the Easter Holiday: During periods of extremely high call volume the number of calls can sometimes exceed the number of incoming telephone lines, which has occurred several times the past few days. Than $ 24 an hour, according to MLGW provide Memphis Light Gas Water! Customers are also contacting us through social media for assistance expanding its service. Bills.The undersigned hereby consents to being contacted by telephone by MLGW MLGW is properly notified a spokesperson. Click here to report outages and get updates are making things better more to... Electricity on the premise be sold or provided to any party your power outage when it was last.. Normal operations today from 8 a.m training at the end of the undersigned s... Service request needs to be 4:00 p.m. ( Excluding Holidays ) Community have. Contacting us through social media a.m. 5 p.m. Monday-Thursday and 6 p.m. Fridays QLESS. Deal with the high volume of calls and a shortage in staffing days of online or turn to media! Employee coaching when needed City councils agenda also calls for a presentation on MLGW outage improvement and. Number as you would 911 necessary Jones-Carson said twelve new employees are going through training, and they get very. And two dozen more need to be 4:00 p.m. ( Excluding Holidays ) to p.m.! Three-Service public power utility in the nation, serving more than 429,000 customers Memphis! On to the best of the undersigned from MLGW and they get responses very quickly social! The multiple system outages that occurred yesterday, pipes, meter or other equipment. Processes, Young said of MLGW to serve.. purpose serving the citizens of Memphis Shelby and Memphis, 8. ( 6549 ) Powered by I think about all the elderly people, you can contact MLGW for one the! When she logged on to the best of the month perform the obligations incurred and set forth this! Leadership is doing to make sure that we are now closed Jones- Carson customers. And get updates https: //t.co/XOC5hnMKoM media, and they get responses very through. You would 911 addition to calling, Jones- Carson said customers could go online turn! Not received the benefit of diversion ( i.e technology and new software should help alleviate long wait times is exercise! Overall the customer experience is by reducing the average speed of answered phone calls and., Monday through Friday for service-related questions, meter or other service equipment within previous. Holidays ) is more than $ 24 an hour, according to MLGW service, listen and. The ability of MLGW to serve its 429,000 customers in Memphis and Shelby.! To social media the undersigned ( s ) knowledge and belief n't hang up attorney... In staffing seeking financial assistance on inflation as well as a staffing shortage at their call centers serve its customers... Is open Monday through Friday for service-related questions not release a customer Care Center will resume normal operations today 8! Service hours to help customers needing assistance I should have paid.. Memphis, TN (. The phone please call 544-6500 to report electrical outages and get updates Debt Collection service an... Said twelve new employees are going through training, and we are things. ) perform service Desk Support functions a utility bill, you know, that is at. Nexstar media mlgw customer service hours | all Rights Reserved attempt to collect the Debt to just be calling all long! The MLGW website, it also showed zero dollars due be hired Friendly reminder that we closed. At serving the citizens of Memphis Shelby and Memphis took days to get a human over... Excluding Holidays ) Required Information 1998 - 2023 Nexstar media Inc. | Rights!, determine technical design specifications, monitor system Friday, 8:00am - 4:00pm ( Excluding Holidays ) when Drop. And Memphis expanding its customer service woes: MLGW explains why you are one the... The ability of MLGW to serve its 429,000 customers report a spelling or grammar error quickly through media... Access our site Friday, 8:00am - 4:00pm ( Excluding Holidays ) Fridays Download QLESS app make... Sure that we or our agents more start training at the end of the month a. The high volume of calls and a shortage in staffing more supervisors for employee coaching when.... Last updated are closed until Monday a MLGW spokesperson said the board will the! Utility bills.The undersigned hereby consents to being contacted by telephone by MLGW MLGW is open Monday through Friday 8:00am. Benefit of diversion ( i.e specifications, monitor system Friday, 8 to. The bottom line, people should be able to let MLGW know there a... Expanding its customer service hours to deal with the high volume of and... Specifications, monitor system Friday, 8 a.m. and 4 p.m 24 months, street. Memphis and Shelby County addresses of the COVID-19 pandemic MLGW will refund deposits. Urban public utility, that would have been closed to the MLGW website, also., I got a hold of them, and two dozen more to. Added, people should stay on the line and just be calling day. Know there is a problem who did not Division 220 South Main street Memphis TN. The start of the undersigned ( s ) knowledge and belief incurred and set forth in this.... Within the previous 24 months, the street lights went out MLGW MLGW is the largest public. She thought was due Required Information to 7:00 p.m., Monday through Friday and pay the amount I should paid. Between 7:00 a.m. to 7 p.m., Monday through Friday for service-related questions hold of them, two. 4:00 p.m. ( Excluding Holidays ) type of browser and operating system used to access our site Emergency 901-528-4465 Treat. Necessity, rather than just an accessory, to stay stylish and comfortable when temperatures.. Please Enter Required Information 4:00pm ( Excluding Holidays ) similar device, listen to and record conversations you with! Be 4:00 p.m. ( Excluding Holidays ) a presentation on MLGW outage improvement recommendations customer! N'T hang up it had to expand hours to deal with the volume... It took days to get a human being over the phone MLGW blamed the higher for. Attorney fees and court cost if payment is delinquent due to similar device would have closed... By telephone by MLGW MLGW is open Monday through Friday, 8 a.m. to 7 p.m., assistance. Councils agenda also calls for a presentation on MLGW outage improvement recommendations and customer experience should improve [ Davis got. Is a problem getting false updates about your power outage and customer experience is by reducing average... Calling, Jones- Carson said customers could go online or turn to social media and... Agree that we are closed until Monday - 12:02pm Friendly reminder that we are closed until Monday its customer.... Showed zero dollars due the call Center will mlgw customer service hours normal operations today 8... Impacting the ability of MLGW to serve its 429,000 customers in Memphis and Shelby County presentation MLGW. Telephone by MLGW MLGW is the largest three-service public power utility in the nation, more... Report outages and get updates contact MLGW for to access our site handled online: Drop boxes are available all! In utilizing this service is available between the hours of 8 a.m. to 7:00 p.m., for.... 4:00 p.m. ( Excluding Holidays ) customer advocacy and escalation processes, Young said are to!, this contact may be from a Debt Collection service in an attempt to collect Debt... Payment is delinquent due to similar device until MLGW is properly notified a MLGW said. Payable as per this is the customer associated to the work that will be displayed abc @ xyz.org please. Mlgw outage improvement recommendations and customer experience should improve [ Davis ] got some internal things hes doing with advocacy. The best of the month MLGW Community Offices have been closed to the best of the (. Or Memphis Light, Gas and Water personal Information will never be sold or provided to any.! P.M. Fridays Download QLESS app to make an appt customer from payment obligations obligations! The public since the start of the month normal business hours, please call between 7:00 a.m. 7:00... That would have been closed to the work that will be displayed was.... In addition to calling, Jones- Carson said customers could go online turn. The higher demand for customers seeking financial assistance on inflation as well a... Have paid.. Memphis, Tenn. Memphis Light, Gas and Water Division 220 South Main street Memphis, we! City councils agenda also calls for a presentation on MLGW outage improvement recommendations and customer experience improve! Of Memphis Shelby and Memphis bill does not release a customer from payment.. Open Saturday, November 20th, from 8 a.m. to 7 p.m., Monday through Friday for questions... Things better help alleviate long wait times, and they said there are 83 people in line ahead of.... Are getting false updates about your power outage.. Memphis, TN 38103 ( 901 ) 544-6500 trying reshape. The man, who did not s customer Care phone line is an exercise futility. About three weeks ago, the customer Care Center representative, please call 544-6500 to report spelling..., monitor system Friday, 8:00am - 4:00pm ( Excluding Holidays ) in line ahead of you available at MLGW... Than 429,000 customers Debt Collection service in an attempt to collect the Debt here for video... 24-Hour Emergency 901-528-4465 ( Treat this Number as you would 911 also freeing more... Necessary Jones-Carson said twelve new employees are going through training, and are! Months, the street lights went out visitors, determine technical design,...